Privacy Policy — Remodelix AI
Last updated: 25 September 2026. For existing users, changes take effect 14 days after we notify you.
This Privacy Policy explains how CraftersLabs OÜ ("CraftersLabs", "we", "us") collects, uses and shares personal information when you use the Remodelix AI mobile app, our website and related support (the "Services"). CraftersLabs OÜ is registered in Estonia (Kaupmehe tn 7-120, Kesklinna linnaosa, Tallinn, Harju maakond, 10114, Estonia) and is the controller responsible for your personal information. This Policy forms part of our Terms and Conditions.
At a glance
- We use the photos, room scans and prompts you provide to generate designs. Generation runs on Google's Gemini AI service, and we ask your permission in the App before your first upload.
- We do not use your photos, scans or designs to train AI models.
- We do not sell your personal information.
- We measure our ad campaigns with AppsFlyer using limited app event data. You can opt out at any time.
- You don't need an account to use the App. To access or delete your data, contact us at privacy@crafterslabs.com or use crafterslabs.com/privacy-request.
1. Information we collect
| Category | Examples | Source |
|---|---|---|
| App identifier | A random ID created when you install the App, used to link your projects and purchases | Created by the App |
| Your content | Photos you select or take, room scans (including depth or LiDAR data captured by your device), floor plans, dimensions, 3D room models, text prompts, project names | You |
| Generated content | AI-generated designs, 3D scenes, color palettes and related data | Created by the Services |
| Purchase data | App Store transaction ID, product, price, purchase date, trial and renewal status. We never receive your card details. | Apple, via RevenueCat |
| Usage and device data | Device model, OS version, language, app version, IP address, app and device identifiers, feature usage | Your device |
| Advertising measurement data | App install and in-app events (such as trial start or purchase), app and device identifiers, and Apple's advertising identifier (IDFA) only if you allow tracking | Your device, AppsFlyer, advertising networks |
| Communications | Your email address and messages if you contact us, feedback, push notification preferences | You |
We do not collect your precise location, contacts or photo library (other than images you select), and we do not use facial recognition. Photos of your home can show people, documents or other personal items — please avoid capturing anything you don't want processed.
2. How we use your information
| Purpose | Legal basis (EEA and UK) |
|---|---|
| Provide the Services: generate designs and 3D scenes, save your projects | Contract |
| Send your content to our AI provider to produce results | Contract |
| Process subscriptions and purchases, prevent fraud, keep accounting records | Contract; legal obligation |
| Provide support and send service messages (e.g., security or billing notices) | Contract; legitimate interests |
| Analytics to fix bugs and improve features | Legitimate interests |
| Measure advertising campaigns (Section 5) | Consent |
| Send push notifications | Consent |
| Comply with law, enforce our Terms, establish or defend legal claims | Legal obligation; legitimate interests |
Where we rely on legitimate interests, you may object (Section 9).
3. How AI features handle your content
- Provider. Designs are generated using the Gemini API provided by Google LLC. When you run a generation, we send the photo or scan data and the prompt needed for that generation. Before your first upload, we ask your permission in the App. Your content is sent only when you start a generation, so you decide each time. If you no longer agree, stop using AI generation and contact us to delete the data we hold.
- No training. We do not use your photos, scans, prompts or designs to train AI models, and the terms of our paid Gemini API service do not allow Google to use them to train its models. Google may retain them for a limited period for abuse monitoring and legal compliance. If we ever want to use your content for training, we will ask for your separate, opt-in consent first.
- Scanning. Room scanning uses your device's camera and, where available, its LiDAR sensor. Scan and depth data are used only to build your room model and are never used for advertising, marketing or profiling.
- Accuracy. Generated designs, 3D models and measurements are produced automatically and may be inaccurate (see our Terms).
4. Who we share information with
| Recipient | Information | Purpose |
|---|---|---|
| Google LLC (Gemini API) | Photos, scan data, prompts | Generate designs |
| Apple Inc. | Sign-in and purchase data | Authentication, payments |
| RevenueCat, Inc. | App user ID, purchase and subscription data | Manage subscriptions |
| Amplitude, Inc. | Usage events, device data, app user ID | Product analytics |
| AppsFlyer | Install and in-app events, app and device identifiers, IP address, IDFA (only if you allow tracking) | Ad attribution and measurement (Section 5) |
| Advertising networks we use, such as Google Ads | Attribution data about installs and in-app events, via AppsFlyer | Advertising measurement (Section 5) |
| Hosting and email providers | Data needed for their service | Hosting and message delivery |
| Professional advisers, authorities, courts | As required | Legal compliance, protecting rights |
| A buyer or successor | Data relevant to the transaction | Merger, acquisition or asset sale, with notice to you |
Service providers process personal information on our behalf under contracts that limit its use to providing their services to us. Apple and advertising networks such as Google act as independent controllers under their own privacy policies.
5. Advertising measurement and your choices
We promote the App through advertising networks such as Google Ads. To see which ads lead to installs and subscriptions, we use AppsFlyer, which receives limited app event data and device identifiers and shares attribution data with those networks. We access Apple's advertising identifier (IDFA) only if you allow tracking in Apple's App Tracking Transparency prompt. In the EEA and UK, we send this data to AppsFlyer and advertising networks only with your consent. We do not show third-party ads in the App.
To opt out, email privacy@crafterslabs.com or use our request form at crafterslabs.com/privacy-request, and we will stop sending your data for advertising measurement. You can also stop apps from accessing your advertising identifier in iOS Settings → Privacy & Security → Tracking.
6. International transfers
Our primary servers are in the European Union. Some providers (including Google, Apple, RevenueCat, Amplitude and AppsFlyer) process data in the United States and other countries. We protect these transfers with:
- EEA data: European Commission adequacy decisions (including the EU–US Data Privacy Framework for certified recipients) or Standard Contractual Clauses;
- UK data: the UK Extension to the EU–US Data Privacy Framework or the UK International Data Transfer Agreement/Addendum;
- Canada, Australia and New Zealand data: contractual commitments requiring recipients to protect personal information to a standard comparable to your local law.
Information held in another country may be accessible to that country's courts and authorities.
7. How long we keep information
| Data | Retention |
|---|---|
| Your content and generated content | Until you delete it in the App or ask us to delete it; copies on our servers are then removed within 30 days, and from backups within 90 days |
| Subscription records | While your subscription is active and up to 90 days after it ends |
| Usage and advertising measurement data | Up to 24 months |
| Support messages, privacy requests and complaints | 3 years after closure |
8. Security
We use encryption in transit and at rest, least-privilege access controls, two-factor authentication for staff accounts and monitoring of our systems. No system is completely secure, and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and regulators where the law requires.
9. Your rights
Depending on where you live, you may have the right to: access your personal information and get a copy (including in a portable format); correct it; delete it; object to or restrict certain processing; withdraw consent at any time (this does not affect processing before withdrawal); opt out of the sale or sharing of personal information and of targeted advertising; not be treated differently for exercising your rights; appeal our decision on your request; and complain to a regulator.
How to make a request:
- Online: crafterslabs.com/privacy-request;
- Email: privacy@crafterslabs.com.
Because the App has no accounts, we will ask for information that lets us find your data, such as the App Store order ID from your purchase receipt. You can use an authorized agent where your law allows; we may ask for proof of authority. Requests are free unless they are manifestly unfounded or excessive. We respond within the time your law requires — generally one month in the EEA and UK, 30 days in Canada and Australia, 20 working days in New Zealand and 45 days in the United States — and tell you if we need an extension that your law permits.
Complaints. You can complain to us through the same channels. We acknowledge complaints within 30 days, investigate them without undue delay and tell you the outcome. You can also contact your local regulator (Section 10).
10. Additional information for your region
10.1 European Economic Area and United Kingdom
Our lead supervisory authority is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee). You may also complain to the authority where you live or work.
United Kingdom. Our UK representative under Article 27 UK GDPR is [UK REPRESENTATIVE: company name, postal address, email]. You can complain to us as described in Section 9; if you are not satisfied, you can complain to the Information Commissioner's Office (ico.org.uk).
10.2 United States
These disclosures apply to residents of California, Connecticut and other states with consumer privacy laws.
No sale; sharing for advertising. We do not sell personal information. We share identifiers and app activity with AppsFlyer and the advertising networks we use (such as Google Ads) for advertising measurement, which some state laws treat as "sharing" or "targeted advertising"; you can opt out as described in Section 5. We do not knowingly share personal information of consumers under 18.
Sensitive personal information. We do not collect sensitive personal information as defined by US state privacy laws.
Categories of personal information collected in the last 12 months:
| Category | Examples | Disclosed for a business purpose to | Sold or shared? |
|---|---|---|---|
| Identifiers | App and device identifiers, IP address; email if you contact us | Service providers | Shared with advertising networks for ad measurement (app and device identifiers) |
| Customer records | Email, if you contact us | Service providers | No |
| Commercial information | Purchases and subscriptions | Apple, RevenueCat | Shared with advertising networks for ad measurement (purchase events) |
| Internet or electronic activity | In-app interactions | Service providers | Shared with advertising networks for ad measurement (app events) |
| Visual and electronic information | Photos, room scans, 3D models, designs | AI provider, hosting providers | No |
We collect this information from you, your device, Apple and AppsFlyer, for the purposes in Section 2, and keep it for the periods in Section 7.
Appeals. If we decline your request, you can appeal by replying to our decision or emailing privacy@crafterslabs.com with "Appeal" in the subject line. We will respond within the time your state's law requires. If you disagree with the outcome, you can contact your state Attorney General.
List of recipients. On request, we will give you a list of the specific third parties that received your personal information.
Non-discrimination. We will not deny you service, charge you different prices or give you a different quality of service because you exercised your rights.
10.3 Canada
Oleh Kalyta, Founder and CEO, is responsible for our compliance with Canadian privacy law, including as the person in charge of the protection of personal information under Quebec law. Contact: privacy@crafterslabs.com.
Your information is processed outside Canada and outside Quebec, mainly in the European Union and the United States. Before transferring personal information of Quebec residents outside Quebec, we assess whether it will be adequately protected. You can withdraw consent at any time, subject to legal or contractual restrictions; we will explain the consequences (for example, AI generation may stop working).
You can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca), to the Commission d'accès à l'information du Québec (cai.gouv.qc.ca) or to the privacy commissioner of your province.
10.4 Australia
We handle personal information in accordance with the Australian Privacy Principles. You can use the App without giving us your name or contact details. We are likely to disclose personal information to recipients in the United States and European Union member states. If you are not satisfied with our response to a complaint within 30 days, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
10.5 New Zealand
We handle personal information in accordance with the Privacy Act 2020. We respond to access and correction requests within 20 working days. When we disclose information outside New Zealand, we require recipients by contract to protect it in a way comparable to New Zealand law. You can complain to the Office of the Privacy Commissioner (privacy.org.nz).
11. Automated decision-making
We use AI to generate designs; this does not involve decisions about you. We do not use automated processing to make decisions that have legal or similarly significant effects on you, such as decisions about credit, employment, housing, insurance or access to essential services.
12. Children
The Services are for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. Where required by law, we use age information provided by the App Store to prevent access by minors. If you believe a minor has given us personal information, contact us and we will delete it.
13. Changes to this Policy
We will notify you in the App or by email at least 14 days before a material change takes effect. If a change would let us use information we have already collected in a materially different way — for example, for AI training or a sale of personal information — we will ask for your consent first.
14. Contact us
CraftersLabs OÜ Kaupmehe tn 7-120, Kesklinna linnaosa, Tallinn, Harju maakond, 10114, Estonia Privacy contact: Oleh Kalyta, Founder and CEO Email: privacy@crafterslabs.com Requests and complaints: crafterslabs.com/privacy-request
© 2026 CraftersLabs OÜ